Shipping Policy
Fast & Reliable Delivery Across India
At MOBIXACESS.COM, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
Estimated Delivery Time
Delivery times depend on several factors, including:
- Product availability
- Shipping destination
- Courier partner serviceability
- Public holidays and unforeseen circumstances
Most orders are dispatched within 24-48 working hours after payment confirmation.
Estimated delivery timelines:
- Metro Cities: 2-3 Business Days
- Tier 2 & Tier 3 Cities: 3-4 Business Days
- Remote Locations: 3-5 Business Days
Please note that delivery dates displayed on the website are estimated and not guaranteed. Delays caused by courier partners, weather conditions, strikes, natural disasters, or other circumstances beyond our control may occur.
Shipping Charges
- Free Shipping is available on selected products and promotional offers.
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Additional charges may apply for remote or special service locations.
Order Processing
- Orders are processed on working days only.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once dispatched, customers will receive shipment details via Email, SMS, or WhatsApp (where applicable).
Delivery Timings
Our courier partners generally deliver shipments between:
9:00 AM to 9:00 PM (Monday to Saturday)
Delivery timings may vary depending on your location and courier partner schedules.
We recommend ensuring that someone is available at the delivery address to receive the package.
Failed Delivery Attempts
Courier companies generally make 2-3 delivery attempts.
If delivery cannot be completed due to:
- Customer unavailable
- Incorrect address
- Unreachable contact number
- Refusal to accept delivery
The shipment may be returned to our warehouse (RTO – Return To Origin).
In such cases:
- Re-shipping charges may apply.
- Orders returned due to customer unavailability may not qualify for free re-delivery.
Order Tracking
Once your order is shipped, you will receive:
- Shipment confirmation email
- SMS/WhatsApp notification
- Tracking ID and courier details
You can track your shipment anytime through the Track Order section available on MOBIXACESS.COM.
Packaging Standards
We take utmost care while packing every order.
All products are securely packed using:
- Protective packaging materials
- Bubble wrapping (where required)
- High-quality carton boxes
This helps minimize the risk of damage during transportation.
Package Marked as Delivered but Not Received
If your tracking status shows “Delivered” but you have not received the package:
- Check with family members, neighbors, security staff, or reception desk.
- Verify the delivery address provided during checkout.
- Wait until the end of the day, as some courier systems update delivery status before final handover.
If you still cannot locate your package, please contact our support team within 24 hours of the delivery status update.
Claims reported after 24 hours may not be eligible for investigation with the courier company.
Damaged or Tampered Packages
If the package appears:
- Opened
- Tampered with
- Physically damaged
Please do not accept the delivery and immediately contact our support team with photos and videos of the package.
Shipping Restrictions
- We currently ship only within India.
- Certain remote locations may require additional delivery time.
- Some products may have location-based shipping restrictions.
Contact Us
For shipping-related queries, please contact:
Website: www.mobixacess.com
Email: support@mobixacess.com
Phone: +91 9310718911
Our support team will be happy to assist you.
Note
By placing an order on MOBIXACESS.COM, you agree to the terms of this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.