Replacement & Warranty Policy

15-Day Replacement Policy – Mobixacess.com

At Mobixacess.com, customer satisfaction is important to us. We offer a 15-Day Replacement Policy for eligible products in case of manufacturing defects or defective items.

1. 15-Day Replacement

  • Customers can request a replacement within 15 days of delivery.
  • Replacement is available only for eligible defective or damaged products.
  • Products must be returned in their original condition and packaging.
  • No return or refund is available unless required under applicable law.

2. Defective Product Replacement

If you receive a defective or damaged product, please contact us within 48 hours of delivery.

Please share:

  • Order number.
  • Clear product photos.
  • Unboxing video, if available.
  • Details of the product issue.

Our team will review your request and guide you through the replacement process.

3. Product Sticker & Seal Condition

Important: The original Mobixacess warranty sticker, seal or identification label must not be removed, damaged, tampered with or replaced.

  • The product sticker must remain intact.
  • Products with removed or damaged stickers are not eligible for replacement.
  • Tampered seals or identification labels may void replacement eligibility.
  • Do not remove the protective sticker before checking the product, wherever applicable.

4. Replacement Conditions

Replacement will be considered only when:

  • The product has a verified manufacturing defect.
  • The request is submitted within 15 days of delivery.
  • The original product sticker and seal are intact.
  • The product has not been physically damaged, improperly installed or misused.
  • The product is returned with its original packaging and accessories, wherever applicable.

5. Non-Eligible Replacement

Replacement may not be available for:

  • Physical or accidental damage.
  • Liquid or moisture damage.
  • Burnt or electrically damaged products.
  • Improper installation or misuse.
  • Products with removed or tampered stickers.
  • Products damaged after delivery due to customer handling.

6. How to Request a Replacement

To request a replacement, contact our support team with your order number and product details.

Email: support@mobixacess.com

Website: https://mobixacess.com

Our team will verify your request and provide further instructions.

7. Important Note

All replacement requests are subject to product inspection and verification. Product-specific warranty conditions may also apply.

Mobixacess.com – Buy Smart. Pay Less.

A Brand of Khushi Enterprises